How to Disable BES / BAS 5 Redirection

In BAS 5, select user.

In Messaging configuration section, click Default configuration.

Click Edit user.

Change Redirect to BlackBerry device from Yes to No.

Click Continue to user information edit.

Click Save all.

How to install or upgrade the MAPI Interface Client and CDO 1.2.1

Overview

To install the Microsoft Exchange Server Messaging Application Programming Interface (MAPI) Client and Collaboration Data Object (CDO) 1.2.1 without Microsoft Exchange System Manager or the Microsoft Exchange Server MAPI Client and CDO previously installed, complete the following steps:

1. Download ExchangeMapiCdo.EXE from www.microsoft.com.
2. Double-click ExchangeMapiCdo.EXE to extract the ExchangeMapiCdo.MSI file.
3. Double-click ExchangeMapiCdo.MSI to open the file and follow the prompts to install the Microsoft Exchange Server MAPI Client and CDO 1.2.1.
4. Restart the BlackBerry Enterprise Server.

Important: Restarting certain BlackBerry Enterprise Server services delays email message delivery to BlackBerry smartphones. For more information, see KB04789.

Update a previous MAPI Client to Microsoft Exchange Server MAPI Client and CDO 1.2.1

To update to the Microsoft Exchange Server MAPI Client and CDO 1.2.1 from a MAPI client pack or Microsoft Exchange System Manager, complete the following steps:

1. Download ExchangeMapiCdo.EXE from www.microsoft.com.
2. Stop all BlackBerry Enterprise Server and Windows NT® services or processes that use the MAPI32.DLL file. For more information, see KB13718.
3. Remove the Microsoft Exchange System Manager or the Microsoft Exchange Server MAPI Client and CDO's installed on the computer using the Add or Remove Programs tool in Control Panel.
4. Locate the following files and rename them with the file extension .old:
   • MAPI32.DLL
   • EMSMDB32.DLL
   • EMSABP32.DLL
   • CDO.DLL
     • NOTE: If dealing with a 64-bit Operating System DO NOT modify the above files if located in the C:\Windows\SysWOW64 directory.
5. Locate the fixMAPI.exe file in the System32 directory.
6. Double-click the fixMAPI.exe file.
7. Double-click ExchangeMapiCdo.EXE to extract the ExchangeMapiCdo.MSI file.
8. Double-click ExchangeMapiCdo.MSI to and follow the prompts to install the Microsoft Exchange Server MAPI Client and CDO 1.2.1
9. Start all the BlackBerry Enterprise Server services.
10. Update the MAPI Profile by following:

For BlackBerry Enterprise Server 4.0, 4.1, and 5.0

1. Go to Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
2. On the BlackBerry Server tab, click Edit MAPI Profile
3. Type the name of the Microsoft Exchange Server and the BlackBerry Enterprise Server service account mailbox name.
4. Click Check Name.
5. Click Apply > OK.

Important: Restarting certain BlackBerry Enterprise Server services delays email message delivery to BlackBerry smartphones. For more information, see KB04789.

Note: The Microsoft Exchange 2000 or Microsoft Exchange 2003 CD-ROM might be required in order to uninstall Microsoft Exchange System Manager. If the end user license agreement does not appear during installation of the Microsoft Exchange Server MAPI Client and CDO 1.2.1, or the MAPI32.DLL file is 600 KB or more, the Microsoft Exchange Server MAPI Client and CDO 1.2.1 did not install correctly. The installation appears to have completed successfully, but the Program Files\ExchangeMAPI directory is not installed and the MAPI client is not updated. This occurs if all of the MAPI files were not renamed with the .old file extension before installation.

---

Additional Information

To verify the successful installation of the Microsoft Exchange Server MAPI Client and CDO 1.2.1, complete the following steps:

1. Verify that the ExchangeMAPI folder was created in the Program Files folder. The ExchangeMAPI folder contains a selection of .DLL files.
2. In the BlackBerry Messaging Agent (MAGT) logs, verify the following [ENV] environment variables are reported:
   • [ENV] MAPI32.DLL: C:\Windows\System32\MAPI32.DLL, Version: 1.0.2536.0
   • [ENV] CDO.DLL: C:\Program Files\ExchangeMAPI\ Version: CDO.DLL, 6.5.8165.0
   • [ENV] EMSMDB32.DLL: C:\Program Files\ExchangeMAPI\ EMSMDB32.DLL, Version: 6.5.8165.0

Note: The file directories listed in the logs contain the version of the files, and the currently available version may be newer than what is listed above.

From http://www.blackberry.com/btsc/viewContent.do?externalId=KB15779&sliceId=1

Exchange 2010 and BESAdmin Permissions

Anytime you have a new Exchange 2010 server or add a new database to Exchange 2010, you will need to run the following. Note that each line needs to be run seperatley.

For Microsoft Exchange 2010
Click Start > Programs > Microsoft Exchange Server 2010 > Exchange Management Shell.
In the command prompt window, type the following two commands and then press Enter:

Get-MailboxDatabase Add-ADPermission -User "BESAdmin" -AccessRights ExtendedRight -ExtendedRights Receive-As, ms-Exch-Store-Admin

Add-RoleGroupMember "View-Only Organization Management" -Member "BESAdmin"

Note: If you create a new mailbox database for Microsoft Exchange you will need to repeat step 2 for Microsoft Exchange 2010.

From

http://www.blackberry.com/btsc/viewContent.do?externalId=KB02276&sliceId=1

Restarting BES Services

Restart Blackberry services on the BES in this order

1. Router
2. Dispatcher
3. Controller
4. All other

These should cover the following deployment:- Remote BlackBerry Administration Service- BlackBerry Enterprise Server (Core Components only)- High Availability configuration for BES components- Pooling configuration for BAS componentsFor the BES components, the BlackBerry Alert, BlackBerry Policy Service, and BlackBerry Synchronization Service services are set to Manual. In an HA configuration, if these services are started on another node, then they will not startup when the Controller service is started. If they are not detected as started on another node, or if there is no HA configuration, then they will start when the Controller service is started. This is why all three services are not present in the startup script (in an HA configuration, this would cause an error or three).

BlackBerry Enterprise Server:

Start Services:
net start "BlackBerry Router"
net start "BlackBerry Attachment Service"
net start "BlackBerry Dispatcher"
net start "BlackBerry MDS Connection Service"
net start "BlackBerry Alert"
net start "BlackBerry Controller"

Stop Services:
net stop "BlackBerry MailStore Service"
net stop "BlackBerry MDS Connection Service"
net stop "BlackBerry Dispatcher"
net stop "BlackBerry Attachment Service"
net stop "BlackBerry Controller"
net stop "BlackBerry Router"
net stop "BlackBerry Policy Service"
net stop "BlackBerry Synchronization Service"
net stop "BlackBerry Alert"

BlackBerry Administration Service

Start Services:
net start "BlackBerry Administration Service - Application Server"
net start "BlackBerry Administration Service - Native Code Container"

Stop Services:
net stop "BlackBerry Administration Service - Native Code Container" /Y
net stop "BlackBerry Administration Service - Application Server"
net stop "BlackBerry Administration Service - Native Code Container"

From

http://www.port3101.org/scripts-tools-hints-tricks/1012-bes-5-0-batch-scripts-stopping-starting-services.html

Can’t Access Blackberry Enterprise Server (BES) Admin Console Fix

Blackberry Enterprise Server (BES) 5.0 installs and links to Java 1.5.0_15.  If you update to the latest version of Java and remove Java 1.5.0_15 then the admin console will not work.  In Internet Explorer you will get an “Internet Explorer cannot display the webpage.

If you check your Services, you may notices the following services stopped:
BlackBerry Administration Service - Application Server
BlackBerry Administration Service - Native Code Container

If you attempt to start or restart the service you get a message "BlackBerry Administration Service - Application Server service on Local Computer started and then stopped.  Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service." or
"BlackBerry Administration Service - Native Code Container service on Local Computer started and then stopped.  Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service."

Checking Event View Application errors you may have:

Source: BAS-NCC Event: 4, 4096, 4097, 4098
The description for Event ID ( 4 ) in Source ( BAS-NCC ) cannot be found.
The description for Event ID ( 4096 ) in Source ( BAS-NCC ) cannot be found.
The description for Event ID ( 4097 ) in Source ( BAS-NCC ) cannot be found.
The description for Event ID ( 4098 ) in Source ( BAS-NCC ) cannot be found.

or

Source: BAS-AS Event: 4, 4096, 4097, 4098
The description for Event ID ( 4 ) in Source ( BAS-AS ) cannot be found.
The description for Event ID ( 4096 ) in Source ( BAS-AS ) cannot be found.
The description for Event ID ( 4097 ) in Source ( BAS-AS ) cannot be found.
The description for Event ID ( 4098 ) in Source ( BAS-AS ) cannot be found.

The fix is to update two registry entries point to the most current Java.  For my example my current version of Java is 1.6.0_07.  Change

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-AS\Parameters\JVM Library
C:\Program Files\Java\jre1.5.0_15\bin\client\jvm.dll
to
C:\Program Files\Java\jre1.6.0_07\bin\client\jvm.dll

and

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BAS-NCC\Parameters\JVM Library
C:\Program Files\Java\jre1.5.0_15\bin\client\jvm.dll
to
C:\Program Files\Java\jre1.6.0_07\bin\client\jvm.dll

NOTE that you may also need to update:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\BAS-AS\Parameters\JVM Library
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\BAS-NCC\Parameters\JVM Library

Start/Restart Blackberry services if necessary after changes.

You can also re-install Java 1.5.0_15 by navigating to the extracted BES 5 folder
\BlackBerry Enterprise Server 5.0.0\tools\Java 2 Runtime Environment, SE v1.5.0_15.msi

More can be found on Blackberry KB14697

How To Backup Blackberry Enterprise Server (BES)

How To Backup Blackberry Enterprise Server (BES)

Know your BES database name by navigating to
Start->Programs->BlackBerry Enterprise Server->BlackBerry Server Configuration
Make note of the database on the Database Connectivity.

On the BES, navigate to Start->Run
Type CMD

In the command window type
osql –E
backup database to disk = “\.bak”
Example:
backup database besmgmt to disk = “C:\BESDbackup\backup.bak”

Type go

How to Remove "Sent from my BlackBerry"

From http://forums.crackberry.com/f3/how-remove-sent-my-blackberry-4980/

Step 1

Login to you BIS site depending on your carrier. The most popular carriers are listed below.
Verizon
Alltel
AT&T
Nextel / Sprint
Rogers
Telus
T-Mobile (U.K)
T-Mobile (U.S)
Other Carriers are listed here

Step 2

Click edit next to the email account you want to remove the signature from.

Step 3

In the field titled "Signature" erase all the text for no signature or edit it to display something in place of "Sent from my BlackBerry."