Tips & Tricks: BlackBerry Enterprise Activation on a BIS Data Plan

With the onslaught of new devices and device changes, there’s sometimes a need to activate your device on a Blackberry Enterprise Server Express.  With new devices, BES IT policies, software upgrades, difficulties explaining to users how to download from appworld, software compatibility issues occur (as a good friend of mine recently mentioned in his article) and one looks like a star when they have an alternate method to do this.  The point of this article is one such method.

On many carriers, when your Blackberry Device is on a BIS plan, the Enterprise Activation menu item is removed as an available feature. This is generally done by the change or  removal to the service books on the device with it’s interaction with the carrier’s network.

Now for the fun stuff!

In order to get a BIS data plan Blackberry activated on a BES Express, when the menu item does not show on the device one needs to delete the device’s service books, reboot and activate.   I enjoy creating these Step-by-Step’s, so I’ve written this article accordingly.

Step 1: From the main screen of your device scroll up and select the connections bar, or scroll down in your icons to connections.

Step 2: Turn off your wireless by removing the check marks from Mobile Network and Wi-Fi.

Step 3: Escape to the main screen and type Service Books, or depending on the OS version, scroll down and click on Options.

Step 4: In options (or Options and Advanced), select the Service Book icon/menu list.

Step 5: Inside Service Books, highlight each one and either press the delete key, or as listed in the next screen shot, click the menu key and select delete. This needs to be done for each service book, with the exception of the Provisioning, which will not delete. When you see the above, select delete. Once completed, please reboot the blackberry.

Step 6: Once the blackberry is completed, go to the options menu for Enterprise Activation. Either use the search to find it, or options, advanced and enterprise activation, depending on your OS version.

Step 7: Once you have the Enterprise Activation selection, click on it.

Step 8: Inside Enterprise Activation, enter in your email address and password and click activate

(Side Step)  If this is a new to you device and you see the above message, please select yes, so that it can clear the device and start a fresh activation. If the device revives from reboot and the Enterprise activation option is no longer listed, please start the process again at Step 1.

Step 9: When you receive a prompt to enable the radio, please do so and be patient for the process to complete.

Source

http://www.berryreview.com/2011/08/18/tips-tricks-blackberry-enterprise-activation-on-a-bis-data-plan/

Attachments remain in the Outlook Secure Temporary File folder when you exit Outlook 2010 or Outlook 2007

 

You exit Microsoft Office Outlook 2010 or Microsoft Office Outlook 2007 while email attachments are open. These attachments are from email messages that are in a secure Outlook folder.

Alternatively, Outlook unexpectedly closes. When this occurs, the attachments remain in the "Outlook Secure Temporary File" folder. This occurs even if you close the attachments after you exit Outlook.  Additionally, if you open the attachment to the email message from the Preview pane, you do not receive a prompt to save changes when you exit Outlook.

This problem occurs because Outlook 2010 and Outlook 2007 cannot remove the temporary file or dispose of the secure temporary folder while the attachments are open.

When you open file attachments that are considered safe, Outlook 2010 and Outlook 2007 puts these attachments in a subdirectory of the Temporary Internet Files directory as an additional precaution. When Outlook 2010 or Outlook 2007 first tries to use a temporary file, it examines the registry to determine whether the following value exists, depending on your version of Outlook.

Outlook 2010

HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security

or

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook\Security

Value Name: OutlookSecureTempFolder
Data Type: REG_SZ

Outlook 2007

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security

or

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\12.0\Outlook\Security

Value Name: OutlookSecureTempFolder
Data Type: REG_SZ

If the value exists, and if the value contains a valid path, Outlook 2010 or Outlook 2007 uses that location for its temporary files.

If the registry value does not exist, or if the value points to an invalid location, Outlook 2010 or Outlook 2007 creates a new subdirectory under the Temporary Internet Files directory and then puts the temporary file in the new subdirectory. The name of the new subdirectory is unknown and is randomly generated, depending on your version of Outlook. In this situation, to locate this subdirectory, depending on your version of Windows and your version of Outlook, follow these steps.

For Windows 7 and for Windows Vista:

1. Click Start, and then click Computer.
2. Click Organize, and then click Folder and search options.
3. On the View tab, make the following changes:
   1. Select the Show hidden files, folders, and drives option.
   2. Click to clear the Hide protected operating system files (Recommended) check box.
4. Click OK.
5. Continue with the next set of steps based on your version of Outlook.
   For Outlook 2010 and for Outlook 2007:
   1. Click Start, click All Programs, click Accessories, and then click Run.
   2. In the Run dialog box, type the following command (including the quotation marks), and then click OK.

      "C:\Users\ username \AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook"

   3. Open the subfolder under the Content.Outlook folder whose folder name is a randomly generated sequence of letters and numbers. For example, FW0B6RID.
      Note There may be more than one subfolder with a randomly generated name under the Content.Outlook folder.

Source

http://support.microsoft.com/kb/817878