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Monday, March 18, 2013

ActiveSync Errors on Android-Powered Devices

ActiveSync Errors on Android-Powered Devices

The error 'Setup cannot finish. This server requires security features your phone does not support'

This information applies to Exchange 2010 mailboxes.

These errors occur when there are too many mobile devices configured for the user's mailbox. To resolve the issue:

  1. Log in to the user's account using Outlook Web Access (OWA).
  2. Navigate to Options > Phone.
  3. Review the devices that are configured, and remove any unneeded devices.
  4. Re-activate the device that you are getting the error on.

The error 'Client/Server Conversion error'

The solution below should permanently resolve the error "Client/Server Conversion error" on devices with the Android operating system.

  1. On the device, go to the Settings menu.
  2. Select Applications, then choose Manage Applications.
  3. Open the menu, select Filter, then select All to show all installed applications.
  4. For each "Calendar" that shows up, select it and choose Clear Data for each in the Storage section.

The error 'Unable to open connection to server due to security error'

You may get this error on Samsung Galaxy SII Family phones.

  1. Scroll down to the bottom on your device and look for notifications.
  2. There will be the notification for security updates.
  3. Select the security options and let them update.

Note: You may need to connect to WiFi to get activation message to appear. Click Activate.

Note: If the account on a Galaxy phone is configured correctly, but you cannot get it to sync, try power-cycling the device.

Entering email address and password fails and you are not offered any other fields

This situation might occur with the Droid 4 with the latest software updates installed.

  1. Enter UserName@ServerAddress in the Email address field (correct settings can be found in HostPilot or My Services under Services > MS Exchange Server > ActiveSync).
  2. Type in your mailbox password.
  3. The options for the domain name, username and server name will appear. You can continue setting up the account with the correct settings.

OR

  1. Enter any other email address or a fake email address.
  2. The options for the domain name, username and server name will appear. You can continue setting up the account with the correct settings.
  3. Change the email address to the real one when the setup is finished.

Source

http://hosting.intermedia.net/support/kb/default.asp?id=2326

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